Anchu support
安处帮助中心 · A calm place for tasks, notes, and documents.
Email support@zhayadeutsch.cn and include your device, app version, and a short description of what happened. Please do not send passwords or private document contents.
Common questions / 常见问题
How do I use my own documents?
Choose a folder in Files or iCloud Drive from Settings → Document Vault. Anchu reads and writes portable Markdown files in that folder.
Why is a document still downloading?
Files that are only in iCloud must finish downloading before their text can be read. Keep the device online and leave the folder open in Files; Anchu will retry without losing your edits.
How do I delete my account?
Open Settings → Delete account and confirm. This removes server-side account data and local credentials. Files in your selected Vault remain yours and are not silently deleted.
Privacy / 隐私
Read the full Anchu privacy policy / 安处隐私政策. We do not sell your data or use your documents for advertising.
安全报告 / Security reports
For a security issue, email us with “Anchu security” in the subject. We will acknowledge a report as soon as practical and may ask for details needed to reproduce it.